Improve your internet connection Follow the steps to improve your mesh connection, increase your internet speeds, and make your internet more consistent throughout your home. Test your internet speed Check your internet speed With the Google Home app Tip: To check your previous speed test results, swipe to the bottom. Troubleshoot streaming & video issues If your movie, show, or on demand content keeps buffering, lagging, or isn't playing correctly, try one of these solutions to fix issues on your computer or mobile device. If you’re having issues on your TV, try these steps. These troubleshooting steps can help with most playback issues and errors. The internet speed test measures the download and upload speeds from your router or primary Wifi point. Download speed Download speed represents how quickly your network can receive data from internet servers in a certain amount of time. Download speed is measured in megabits-per-second (Mbps), which is generally understood to be “internet Troubleshoot streaming and video issues If your movie, show or on demand content keeps buffering, lagging or isn't playing correctly, try one of these solutions to fix issues on your computer or mobile device. If you're having issues on your TV, try these steps. These troubleshooting steps can help with most playback issues and errors. You can restart your modem to fix internet connection problems, improve slow performance and resolve common wireless issues. Even if your modem appears to be working correctly, you may need to restart it to establish a secure connection to the Wifi point. Wait for the modem and router or primary Wifi point to boot up and the internet light to turn on, then check if your connection speed has improved. Check and improve your network performance Follow the steps to improve your mesh connection, increase your internet speeds, and make your internet more consistent throughout your home. Run an internet speed test to make sure your internet can support the

selected video resolution. Using multiple devices on the same network may reduce the speed that your device gets. You can also change the quality of your video to improve your experience. Check the YouTube video’s resolution and the recommended speed needed to play the video. The table below shows the approximate speeds recommended to play each video resolution. Check your internet bandwidth and speed Your camera or doorbell needs enough internet speed to send video to the cloud and stay connected to Wi-Fi. To find out how much internet speed your device needs, go to Internet bandwidth and speed requirements for Nest cameras. Check if your internet plan is fast enough for all your devices. Wait for the modem and router or primary Wifi point to boot up and the Internet light to turn on, then check if your connection speed has improved. Nest Wifi and Google Wifi support 10/100/1000 Mbps (Megabits per second) on the Ethernet port. However, your Internet speeds will be limited by the slowest component on your network. When should I contact my ISP? You should contact your ISP if: You consistently get slower speeds than you are paying for (Use Network Check or other speed test services to compare). Your network loses its internet connection and following the networking help steps does not resolve the problem. You want to change your plan.